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What is HRO?

High Reliability Organizing (HRO) developed as a means to make an organization or unit stronger. In its natural state we historically found it in environments of danger or uncertainty such as military combat, firefighting, or business activities. While proactive components (plans and anticipation) and reactive components (after action reviews) are necessary parts of HRO, High Reliability itself derives from the ability of the organization and individuals to interact in real time with uncertainty or threat from the external environment.

HRO describes on the organizational level the structure necessary for High Reliability, on the social level the collaboration found in response to threat, and on the individual level the satisfaction of problem solving while modulating threat responses. These three levels facilitate the free flow of information and the migration of action for a quick response to, and interaction with, surprise or accelerating events. The High Reliability Organization emerges from the interactions between people responsive to the environment in an organization that allows this.


Ms. Elvira Porrini


We are running two consulting companies, X-CHALLENGE CONSULTING since January 2009 and the HRO ACADEMY SWITZERLAND since spring 2014. 



- We are specialized in consulting for organizations and individual persons bearing great responsibility. The community has to trust them and therefore, such organizations are observed with skepticism. Within such organizations high professionalism is evident. Not only are social skills necessary, but also psychological awareness and coping with stressful environments. We create our products specifically according to the organization’s need. Our team of consultants is well differentiated; specialists for learning settings, change management, leadership trainings and individual coaching build our core competences. All our consultants are very experienced and well qualified. In case of interest, please refer to the individual CVs on our homepage.

    Elvira Porrini
    Elisabethenstrasse 43
    CH-8004 Zürich
    T: +41 44 362 30 63


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