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What is HRO?

High Reliability Organizing (HRO) developed as a means to make an organization or unit stronger. In its natural state we historically found it in environments of danger or uncertainty such as military combat, firefighting, or business activities. While proactive components (plans and anticipation) and reactive components (after action reviews) are necessary parts of HRO, High Reliability itself derives from the ability of the organization and individuals to interact in real time with uncertainty or threat from the external environment.

HRO describes on the organizational level the structure necessary for High Reliability, on the social level the collaboration found in response to threat, and on the individual level the satisfaction of problem solving while modulating threat responses. These three levels facilitate the free flow of information and the migration of action for a quick response to, and interaction with, surprise or accelerating events. The High Reliability Organization emerges from the interactions between people responsive to the environment in an organization that allows this.


Dr. Bert Slagmolen

Consultant HRO

Dr. Bert Slagmolen, Apollo13 consultants, The Netherlands

Bert started his professional career as a researcher and consultant in the field of organizational development and management of change. Since 2002 he is primarily devoted to High Reliability Organizing (HRO) and Mindful Organizing. He was and is involved in various projects in the public and private sector that focus on realizing a more reliable performance by means of leadership development, professional training, safety and reliability assessment programs, and organizational change. In addition to his consultancy work he is involved in the development of tools and systems that support leaders and professionals in making their organization take the next step towards higher reliability and stronger resilience. He is one of the founders of the proHRO network in Europe and the Institute for HRO in the USA.

APOLLO13_CONSULT.jpg   Apollo13: Managing the Unexpected    

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